Jakarta — PT BAT Instrumen Bank Internasional has issued an official statement addressing several false and misleading claims that have recently circulated on social media and digital forums. According to the institution, a few clients who failed to meet contractual requirements have posted negative remarks after their facility requests were delayed or declined.
A senior company representative emphasized that PT BAT strictly follows Indonesian and international banking regulations, ensuring that every client transaction passes through complete due diligence and compliance checks. “Some clients overlook mandatory procedures and later misrepresent the reasons for delay, which distorts the public perception,” the spokesperson said.
Reaffirming its commitment to transparency, ethics, and integrity, PT BAT urged the public and media to rely on verified information. The institution continues to serve qualified clients, maintaining professionalism and trust as the foundation of its operations.